MEET RESISTANCE HEAD-ON. BUILD TRUST & CONNECTION.

Incidentally, if you want to empower someone, show an interest in them. Show them that you value their opinion.

Want to disempower someone? Don’t let them express themself. Shut them down.

Sadly, in a school and work setting, people are used to receiving short answers. Or worse, made to feel ashamed for asking.

Addressing a question or concern until completion builds trust.

Incompletion destroys it.

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TRUST BUILDS RESILIENT TEAMS, NOT TOOLS

…it’s tempting to look for a shiny tool to help your team navigate a complex change, for example.

Tools offer teams a simple color, number or code that can help people understand each other and manage differences.

For a resilient team, however, priority number 1 should be building trust, not using an over-engineered tool.

Don’t get me wrong, there are some great tools out there – I’m licensed in several.

Nevertheless, they require brain power to absorb more information – some tools are complex in themselves.

People need more simplicity in their life, not more complexity.

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